Privacy policy


What Is The Purpose Of This Document?

SPACE is committed to protecting the privacy and security  of  your personal information.  This privacy notice aims to give you information on how SPACE  collects  and  processes  your  personal  data  through  your  use  of  our  website  and during and after the use of any of the services provided by us.

This notice applies to anyone who uses our website or who uses any of our services. We may update this notice at any time.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice  we  may  provide  on  specific  occasions  when  we  are  collecting  or  processing  personal  data about  you so that  you are fully aware of how and why we are using your data. This  privacy notice supplements the other notices and is not intended to override them.


SPACE – Arts Services Limited (Charity Numnber:267021) whose Registered Office is at 129 – 131 Mare Street, Hackney E8 3RH (collectively referred to as Company, we, us, our in this privacy notice) is the controller and responsible for your personal data. This means that  we  are  responsible  for  deciding  how  we  hold  and  use  personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

Third-Party Links

Our  website  may  include  links  to  third-party  websites,  plug-ins  and  applications.  Clicking  on  those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Personal data, or  personal  information,  means  any information about  an  individual from  which  that person can be identified. It does not include data where the identity has been removed (anonymous data).

The personal information we collect about you will depend on the services you use and subscribe to.

We will collect, store, and use the following categories of personal information about you as follows:

Identity Data including personal contact details such as name and title.

Contact Data including addresses, telephone numbers, and personal email addresses.

Financial Data including bank account details, your debit or credit card information, your credit rating   information  (which   we   acquire   from   credit   reference   agencies)and   other   banking information.

Transaction Data including your billing history and services you use and anything else relating your account.

Profile Data including information you provide to us in your communications with us, information you provide to us when entering prize draws or competitions or participate in surveys.

Marketing and Communications Data  including your preferences in receiving marketing from us and our third parties and your communication preferences.

We  may  also  collect  technical  data  and  information  on  how  you  use  our  products  and  services, including:

Your activity on our website.

The date, time, duration and cost of your communications including your phone location at the time these communications are made.

The  phone  numbers  that  you  call  and  send  messages  to  (and  the  phone  numbers  that  you receive calls and messages from).

Your phone or device usage.

Your data usage.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Fail To Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

It  is  important  that  the  personal  data  we  hold  about  you  is  accurate  and  current.  Please  keep  us informed if your personal data changes during your relationship with us.


We collect personal information about you through:

Direct  interactions.  You  may  give  us  your  Identity,  Contact,  Financial  and  Transaction  Data when you use our website, when you purchase our products and services and during the sales process.

Third  parties  or  publicly  available  sources.  We  may sometimes  receive  personal  data  and additional information from third parties including credit reference agencies or other background check agencies; our partners; and business directories.

We will collect additional personal information in the course of performing our contract with you and in providing our products and services to you throughout the period of your contract with us.


We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

1.  Where we need to perform the contract we have entered into with you.

2.  Where we need to comply with a legal obligation.

3.  Where we have your consent.

4.  Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, which are likely to be rare:

1. Where we need to protect your interests (or someone else’s interests).

2. Where it is needed in the public interest.

Situations In Which We Will Use Your Personal Information

We need all the categories of information in the list above primarily to allow us to perform our contract with you. In some cases we may use your personal information to pursue legitimate interests of our own or  those  of third parties, provided  your interests  and  fundamental rights do not  override those interests. The situations in which we will process your personal information are listed below.

Purpose/Activity                        Type of data                   Lawful basis for processing including basis of legitimate interest

To process and deliver your order including:

(a)   Carrying out our obligations arising from any contracts entered into between you and us;

(b)   To confirm that your orders have been received and to process them;

(c)   To provide our products and services;

(d)   To provide you with the information and services that you request from us;

(e)   For billing purposes, to manage payments, fees and charges

(f)    To collect and recover money owed to us

(a) Identity (b) Contact (c) Financial

(d) Transaction

(e) Marketing and


(a)   Performance of a contract with you.

(b)   Necessary for our legitimate interests (to recover debts due to us).

To validate you as a registered customer when using our

services and calling our customer services.

(a) Identity

(b) Contact

(a)   Performance of a contract with you.

To notify you about changes to our services and to make suggestions and recommendations to you about goods or services that may be of interest to you.

(a) Identity (b) Contact (c) Technical (d) Profile

(a)   Necessary for our legitimate interests (to develop our products/services and grow our business).

For the administration of files and records; business management and planning, including accounting and auditing.

(a) Identity (b) Contact (c) Technical

(a)   Necessary for our legitimate interests (for running our business, provision of administration and IT services).

(b)   Necessary to comply with a legal


To prevent fraud.                             (a) Identity (b) Contact (c) Financial

(d) Transaction

(e) Technical

(a)   Necessary for our legitimate interests (to prevent fraud).

(b)   Necessary to comply with a legal obligation

To send certain communications (including by email and SMS) to you including service announcements and administrative messages and other communications relating to our services.

(a) Identity (b) Contact (c) Technical

(a)   Performance of a contract with you.

(b)   Necessary for our legitimate interests (for running our business, provision of administration services, network security and in the context of a business reorganisation or group restructuring exercise)

To ensure security for you and our staff, and help maintain service quality (calls to our customer services may be monitored and/or recorded for authentication, security, quality and training purposes).

(a) Identity

(b) Contact

(a)   Performance of a contract with you

To help the emergency services.    (a) Identity

(b) Contact

(a)   Where we need to comply with a legal obligation.

To comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests, to operate

our systems properly and to protect ourselves, our users and customers and to solve any customer disputes.

(a) Identity (b) Contact (c) Financial

(d) Transaction

(a)   Where we need to comply with a legal obligation.

Some  of  the  above  grounds  for  processing  will  overlap  and  there  may  be  several  grounds  which justify our use of your personal information.


We  strive  to  provide  you  with  choices  regarding  certain  personal  data  uses,  particularly  around marketing and advertising. We have established the following personal data control mechanisms:

Promotional Offers From Us

We may use your Identity, Contact, Technical and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You  will  receive  marketing  communications  from  us  if  you  have  requested  information  from  us  or purchased products or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing

We  will  get  your  express  opt-in  consent  before  we  share  your  personal  data  with  any  company outside the Southern Communications group of companies for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where  you  opt  out  of  receiving  these  marketing  messages,  this  will  not  apply  to  personal  data provided  to  us  as  a  result  of  a  product/service  purchase,  warranty  registration,  product/service experience or other transactions.


Our website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse the website and also allows us to improve the website. For  detailed  information  on  the  cookies  we  use  and  the  purposes  for  which  we  use  them  see  our Cookie policy.

If You Fail To Provide Personal Information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you.

Change Of Purpose

We  will  only  use  your  personal  information  for  the  purposes  for  which  we  collected  it,  unless  we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that  we may process  your personal information without  your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Automated Decision-Making

Automated  decision-making  takes  place  when  an  electronic  system  uses  personal  information  to make a decision without  human intervention. We are allowed to use automated  decision-making in the following circumstances:

1. Where we have notified you of the decision and given you 21 days to request a reconsideration.

2. Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.

3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

You  will  not  be  subject  to  decisions  that  will  have  a  significant  impact  on  you  based  solely  on automated decision-making, unless we have a lawful basis for doing so and we have notified you.

5.            DATA SHARING

We may have to share your data with third parties, including third-party service providers and other entities in our group.

We require third parties to respect the security of your data and to treat it in accordance with the law. We will not transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

Sharing Personal Information With Third Parties

We will share your personal information with third parties where required by law, where it is necessary to administer our contract with you or where we have another legitimate interest in doing so.

Third-Party Service Providers Who Will Process Your Personal Information

“Third  parties”  includes  third-party  service  providers  (including  our  partners  BT,  TTB,  Virgin  and

Entanet) and other entities within our group. A full list is available on request.

All our third-party service  providers and other  entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Sharing Personal Information With Other Entities In Our Group

We  will  share  your  personal  information  with  other  entities  in  our  group  as  part  of  a  business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.

We may share  your  personal information with  other  third  parties,  for  example  in  the context  of  the possible sale or restructuring of the business. We may also need to share your personal information with a regulator or to otherwise comply with the law.

6.            DATA SECURITY

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who  have  a  business  need  to  know.  They  will  only  process  your  personal  information  on  our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

7.            DATA RETENTION

How Long Will We Use Your Information For

We  will  only  retain  your  personal  information  for  as  long  as  necessary  to  fulfil  the  purposes  we collected   it   for,   including   for   the   purposes   of   satisfying   any   legal,   accounting,   or   reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In  some  circumstances  we  may  anonymise  your  personal  information  so  that  it  can  no  longer  be associated with you, in which case we may use such information without further notice to you. We will retain  and  securely  destroy  your  personal  information  in  accordance  with  applicable  laws  and regulations.

8.            RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION Your Rights In Connection With Personal Information

Under certain circumstances, by law you have the right to:

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

• Request  erasure  of  your  personal  information.  This  enables  you  to  ask  us  to  delete  or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

• Object  to  processing  of  your  personal  information  where  we  are  relying  on  a  legitimate interest  (or  those  of  a  third  party)  and  there  is  something  about  your  particular  situation which makes  you want to  object to processing on this ground.  You also have the right to object where we are processing your personal information for direct marketing purposes.

• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

•               Request the transfer of your personal information to another party.

If  you  want  to  review,  verify,  correct  or  request  erasure  of  your  personal  information,  object  to  the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our Data Protection Officer in writing (see contact details below).

No Fee Usually Required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What We May Need From You

We may need to request  specific information from  you to help  us confirm  your  identity and  ensure your  right  to  access  the  information  (or  to  exercise  any  of  your  other  rights).  This  is  another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.


In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data

Protection Office in writing (see contact details below). Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.


We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the  UK  supervisory  authority  for  data  protection  issues  (  We  would,  however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.


This version was last updated on 5th April 2018 and historic versions can be obtained by contacting us.

We reserve the right to update this privacy notice at any time, and  we  will provide  you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If       you       have       any       questions       about       this       privacy       notice,       please       contact

12.          GLOSSARY Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure  we  consider  and  balance  any  potential  impact  on  you  (both  positive  and  negative)  and  your rights before we process your personal data for our legitimate interests. We do not use your personal data  for  activities  where  our  interests  are  overridden  by  the  impact  on  you  (unless  we  have  your consent or are otherwise required or permitted to by law). You can obtain further information about how  we  assess  our  legitimate  interests  against  any  potential  impact  on  you  in  respect  of  specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply  with  a  legal  or  regulatory  obligation means  processing  your  personal  data  where  it  is necessary for compliance with a legal or regulatory obligation that we are subject to.